People who make money are problem solvers. Problem solvers are leaders. Leaders are the ones that make money. Develop your personality and mindset to look for solutions and I guarantee you will become a business magnet both in the internet and offline world.When someone comes to you with a question, a question which you don't have an answer to its better to make an effort to search for an answer and revert with the solution then reply "I don't know". Do not get impatient, demonstrate frustration or show ignorance. When you invest time to help others, you create a brand name for yourself and become someone that people turn to for advice. Should taking time out to help others not be 2nd nature, then step back and look at the big picture. You have more to gain when you offer solutions. For instance, you will have increased charisma, develop trust, self education, money and confidence. People like those who can help them and look up to those who know more. Solution providers are high in the charisma department because they know that to be valued, all they have to do is offer solutions. Being secured with the knowledge that you know more then your audience builds up your confidence, which can be reinvested into your charisma department.
When offering solutions by email, it is vital, or should I say crucial to reply within 24 hours or less. Nothing frustrates a concerned customer more then a slow response. The quicker a solution is presented to your customer, the more valuable the answer is going to be. Even a seemingly simple answer with fast turn around time creates great customer satisfaction. Likewise, the slower the response, the less valuable the solution will be. Answers are time sensitive and degrade as your response time increases because the customer frustration will supercede the value of the solution you provide. Don't use emotional words in your email. Be succinct in your replies. No need to add your thoughts or how you feel. You should only be thinking of one and one thing only, and that is address the issue and solve the problem.
Start a FAQ section in your blog or website. This is not only a valuable time saver, it allows you to address Common Concerns and frees up your time to attend to more pressing issues. Offering solutions on Blogs also builds your brand name and lets the Google spiders know that you have fresh content on your site. Be sure to use Pingomatic to inform Google that your Blog has been updated.
By teaching others, you are also educating yourself. The next time someone asks the same question by email your turn around time will be ever shorter, resulting in a highly valued solution.
Answers may seem trivial or generic and not mean much to those who already know it, but to the one that asked the question, it is important, and the quickest one to offer help is the one who wins the sale and customer in the Internet and offline market place.







